I have an Eufy doorbell and two motion floodlight cameras. Aug 16, 2020 · eufy. FIX: Assuming you have a cloud storage subscription planRemove the device from Eufy app, then re-add it (scan QR code on bottom of device). Long press the app icon and tap App info from a pop-up. Sep 4, 2021 · For electric vehicles this may also be lower (don’t really know if electric cars get as hot). Then on the 4th Oct I added a new S350 camera and the HB3 updated to firmware 3. Nov 1, 2021 · But event’s video clip can be played by clicking on event’s notification. Nov 24, 2023 · I have exactly the same issue, and had it before. Resetting the camera wipes its data and configurations giving you a fresh start. Here are two ways to enable the Night Vision feature. . Make sure your cameras or doorbells are powered on and online. Sep 4, 2023 · Eufy Not Showing Events Eufy security cameras have an events section summarizing any critical moments picked up over 24 hours on your camera. Only one events seems to be recorded when two events on two different cameras are happening simultaneously. ”. You may need to use the HomeKit Secure Video feature. Detection distance can be adjusted with sensitivity settings. Icon > Gear Icon > Camera Settings > Power Manager > Customize Recording) 4. 3. Had to set it back to Home and events are now showing in the app. c77 January 12, 2022, 9:25pm 32. I noticed when there’s an event captured, that the video recording starts 2-5 seconds after the movement happened. There might be other periods as well. (And then obviously the doorbell and Nov 13, 2023 · I have exactly the same issue, and had it before. If someone comes and leaves quick it does not activate or record but if they are a bit slow it does capture the end. Apr 8, 2024 · But in the morning, from about 8AM-12 it is not triggering/recording. When you want to use the eufyCam at night, you can enable the Night Vision feature in the eufySecurity app. Go to Devices tab. 3. 5 days ago · Go to the App, Choose the Device’s Settings (wheel arrow), scroll all the way to the bottom, and choose “About Device. First of all HomeBase 2 stopped to reply to the eufy application. jes3282 January 4, 2022, 6:45pm 27. Think I figured it out. Dec 25, 2021 · eufy Security Community Doorbell not recording events. Homebase 3 Not Recording or Marking Events. The status led turns on and ir sensors light up briefly then turn off. Check your settings for notifications. There have been times where my internet was down and I couldn’t even access any events. Change the camera working mode to “Customize Recording” with 5s retriggering intervals and extend the recording time when the camera records a video. Tim71 July 12, 2022, 10:32pm 1. (red LED lights up, and either spotlight or Nov 28, 2023 · Installed two E340 doorbells that recognizes motion and records events during the day but not at night. If still doesn’t work, contact support@eufylife. Also, make sure that your camera has enough battery power and is within the Wi-Fi range of your router. I am not exactly sure when it stops working, and at what time it start working again. Sep 28, 2023 · Why Is My Eufy Camera Not Recording. Then a few days after resetting, the screen is blank but the sound plays. Jul 12, 2022 · FloodlightCam-2-Pro. raa97 December 25, 2021, 12:01am 12. It’s like the doorbell falls asleep or something and needs to be “woken up”. It tells you how many events have been ‘recorded and saved’ but also a separate stat for events that have been ‘false events detected by AI’ I found that my Jul 10, 2020 · On the doorbell there is a setting under Notifications that will allow you to be taken to either Live View or History event from the notification. If the movement not from left-to-right movement or vice versa, the chances of getting detected is lower. Human detection noted in event list but not receiving alerts. Assuming an update is accessible, follow the prompts to start the update interaction. Adjust the Activity zone so that the camera can detect motion in a larger area. Just tested it now and it only gave us a notification when we rang the doorbell. This article applies to smart eufy security devices using the eufy Security App, such as cameras, doorbells, floodlight, indoor cam. The view will expand and show a chronological list of each Camera’s working mode has been configured to record videos: eufySecurity app > Security tab > Home/Away mode > the Record Video checkbox has been selected. 0. Toggling that off restored the ability to change settings via WiFi and event recording. Snap! We appear to be having the same problem. This may lead to the camera not detecting motion or recording events until the motion is occurring at a closer range from the camera. Nov 20, 2023 · Queries. also, for anyone that wants to just free up their homebase you can open the settings for your homebase and go down to 6. 1. About 2 months ago my backyard camera will alert me to events but not record them. Cameras not recorfing key crucial events, family leaving and returning home?? Any help/ advise welcomed. This worked for me, YMMV. If the light on your S100 Wall Light Cam turns on when the camera detects motion but fails to record any videos, please refer to the following troubleshooting steps to verify if the issue can be resolved: Please note that when the Wall Light Cam’s event detection type is set to Human mode, the camera will not be saving a video recording after Locate the sensor on your Floodlight Cam 2 Pro and check if it is dusty. Dec 24, 2021 · Eufy Security Collective Doorbell not recording events. " 3) Under the iOS Settings menu for "Eufy Security," look for the "Home Data" switch and turn it off. Confirm the camera’s working mode Apr 25, 2021 · eufyCam-2C. Nov 7, 2021 · p. I’m pretty satisfied with its ability to detect and recognize people/pets/vehicles. I believe that I’m having a similar problem, just notice that events are not recorded at night time. I have the Indoor Cams set to Continuous Recording and Events to the Homebase 3 and the Floodlight Cam storing events to the Homebase 3. Storage Methods. yvo530 December 27, 2021, 8:02am 17. (Note: To store the continuous recording, a hard drive is needed to be inserted into your HomeBase 3) You can make the recordings backup in both HomeBase 3 and SD card if there is such a need. I want to record visitors only when the press the doorbell button. Something that might help you in your diagnosis…. I can even press the record button and it will record to my phones photo gallery. Aug 5, 2022 · Step1: Restart the device by pressing the sync button found at the back of the device for 10 seconds. I have had numerous email back and forwards with 1 Floodlight Cam 2, 2K on Eufy local storage (doesn’t support Apple HomeKit for some weird reason) For all my cams on HKSV i have chosen (because of HKSV) to record all motion in Eufy and then choose in HKSV to record everything as well but notify only for specific motion ( human, cars, package, animal) . yjo1 March 14, 2022, Dec 31, 2021 · Eufy Security Collective Doorbell not recording events. Dec 29, 2023 · No motion detection. Check if your camera’s microSD card or local eMMC is in working condition by launching eufySecurity app and selecting Camera/Doorbell Settings > Storage. Prior to that, it would record all the moments. Homebase-3. The optimal installation height is Please launch the eufy Security app > select the Devices tab > S220 SoloCam > Camera Settings > Power Manager > Customize Recording. I wrote to EUFY, here is their answer : “If the camera is missing events or having delayed recording: –Increase the sensitivity level, and delete the Activity Zone/Ignored Zone to see if there is any difference:Camera Settings>Motion Feb 2, 2024 · Eufy support UK does not answer the phone. My doorbell camera still works fine. Wait for 20 seconds or so and then restart the app and re-arm the device. You may have activated motion detection in your Eufy camera, but the camera may still not pick up motion. So I deactivated the motion sensor with the intention of: 1. You should also check that all cables are securely plugged in and that there are no obstructions blocking the camera’s view. There is definitely something related to it waking up. If you still have questions regarding eufy Floodlight Cam 2 Pro’s motion-activated lights, please contact eufy customer support for further assistance. Set the camera to Customize Recording mode. This once again trashed the recording and notifications. Nov 3, 2021 · Plenty of opportunity for solocam to kick in and record. Me too. Go to phone Device Management > Battery > Unmonitored apps > Add apps > Select and add eufySecurity. Once the device finishes recording a clip, it automatically stops recording until it detects another event. Has anyone had the same issue? I see that there have been similar threads about this but I still would like to post my issue. Mar 9, 2024 · I’ve been using an E340 doorbell in wired mode for a few days. Feb 17, 2024 · 1. Similar problems with my 3 cameras. Nov 1, 2021 · Last night before this event I notice a lag when viewing and retrieving events, again this shouldn’t happen if everything is stored locally. On mobile device go to events, tap and hold an event, this brings up multi selection, then select the desired videos to delete. First, hook off the camera from the app. Same issue here wireless doorbell missing motion Nov 14, 2023 · I don’t have any help to offer, except for you should contact eufy support before your warranty expires… devices have a 12-month warranty… In the event you need a replacement homebase3 you will have a support ticket on file. I have checked the settings in the app: Motion Sep 30, 2023 · Open the Eufy Security application and explore the camera settings. Note: Please verify the camera is not in Disarmed mode as it will not detect or record any events. Increase Motion Sensor Sensitivity. Dec 21, 2021 · I think eufy have changed something somewhere, hopefully they will take note and release an update soon I have the T8210 on firmware 1. This might be because the camera’s motion sensitivity is too low. Anyone experiencing th… My Eufycam S340 has been working fine for months but since the last three days I am unable to view any events nor do I know if anything is being captured. You are able to clear or format the storage of SD card or local storage in the App. Hold control and click to select individuals. If you use eufySecurity App, it supports motion detection and recording. May 14, 2020 · Queries. Low signal strength can cause the camera to disconnect from the network, resulting in a failure to record. p. They stop recording. Tap on that, you should see ‘manage home’. com. Note: Your internet connection should be stable and strong before reformatting. A Class-10 micro SD card (16GB to 128GB) inserted in the camera. Lastly, tap clear cache, and check whether it is now receiving notifications. Example: Car pulls up driveway (nothing gets triggered), person gets out of car Jan 12, 2022 · dan7059 January 12, 2022, 2:44pm 2. I have a 2x Eufycam 2c (front and rear of house) Activity zones set. m95 November 8, 2021, 6:07pm 3. When the local storage is full, new videos will overwrite the oldest ones. I’ve also added it to an HB3. Eufy not recording events I've got the wired eufy doorbell 2k and have noticed that it's not always recording events, so people can come right upto door and post something in letterbox or knock on the door without any notification being made. Once morning comes around I once again receive recorded events and notifications. I have a total of 3 cameras connected to my base station. From that point, select the camera you need to refresh and check for any suitable firmware refreshes. Ice4 May 31, 2021, 8:40pm 3. Sometimes, you might discover that you must fix it, which happens primarily for two reasons – either the camera has gone offline, or someone deactivated the motion detection feature. • 25 days ago. If you are still experiencing issues with your eufy Floodlight Cam failing to record In the eufySecurity app home screen, select Events tab on the navigation bar on the bottom. Under the Security tab Nov 8, 2021 · Have a SoloCam e40, think after the previous update it has stopped recording events. Back in June Eufy sent a firmware that disabled all recording. Ensure that your camera stays associated with Wi-Fi during the update cycle. Queries. To fix the issues with your camera you should check the Here are some suggestions to resolve missing motion detection on eufy cameras: Installation Position. But I am 100% sure, that it is having problems during that period. All works fine in day time, but nothing is recorded and no push notifications at night despite the security mode setting (away/home/etc) I have confirmed motion detection in motion test mode. i also have e40 cam and after latest update it stopped recording motions. Apr 22, 2021 · I get the alerts, but no corresponding recording. Nest cameras, on the other hand, offer continuous 24/7 recording with their Nest Aware subscription plans. Attempted various sensitivity settings, turned off/on activity zones, and different combination of detection. Yet we’ve got no events for this day at all. Eufy Security Collective No events being recorded. So either the camera didn’t record, didn’t save the video, or “lost” the video / failed to sync the Dec 27, 2021 · eufy Security Community Doorbell not recording events. Mar 14, 2022 · It is not recording events? I have a ring doorbell… eufy security. After pairing the indoor camera with the HomeBase 3, both the events and the continuous recording can be stored in the HomeBase. I have Floodlight Cam (T8422) and Indoor Cam (T400) that used to record full event. After setup complete, make sure to go into settings and ensure the checkbox for the device in Setting>General>Storage>Manage Subscription is checked. Not getting notified EVERY SINGLE TIME a person walks by my front door which overlooks directly to the sidewalk. 2. I’m wondering why it just stopped recording for no reason. I'm also not receiving notifications, set to human only when someone walks in my driveway. And hope to have a recording of the incident but nothing at all was recorded during the whole night. Select a suitable installation position for the camera to ensure that each motion event can be captured. This hard reset can help troubleshoot problems and resolve issues with your doorbell not recording events. andy93 August 16, 2020, 11:48pm #1. Point the camera in the direction of the path with the highest probability of people moving in the area. That seemed to fix it, but who knows how long it will last. Jan 29, 2024 · Seems like they don’t know that connecting your cameras that have the ability to pre-record / pre-buffer ceases to function when recording on to the HB3. Cycling the power returned a communication ability to the HomeBase. It’s like my cameras are taking the night off. It’s still not picking up and recording all motion. If you have set up an activity Dec 21, 2020 · It was because of these recording that the cops were able to identify the people and arrest them. chefrd April 25, 2021, 6:12pm 2. However, in my notifications I only see the alarm event and no associate video. Here Motion Detection is designed to monitor the situation from your camera’s live view by detecting and recording moving objects and then pushing notification alerts to your phone. Reply. After a whole week of the security cams being offline, I was finally able to RE-setup the HomeBase and get the 2 cameras up and running again. If your eufy Indoor Cam Mini failed to record events, please try the following troubleshooting steps to verify if the issue can be resolved. To see everything that happened on a particular day, select a specific day. Back on my WiFi network, I noticed that my router had the doorbell running a content filter that blocks adult content, etc, content. If you go to the power manager page for the device. Please confirm the following settings to see how it works. Add eufySecurity to unmonitored/whitelist apps. jes3282 January 7, 2022, 7:37pm 1. However, as it is a doorbell facing the street, I’m getting spammed with vehicle notifications (some of which are just a stationary vehicle). They eventually admitted it was their fault, but took them 6 weeks to resolve the issue. Also if you go and check after this has happened it works ok, because it is now awake. Open the app > select camera > navigate to settings tab > hit Remove Device. For this issue, you can try the following tips: 1. Dec 18, 2021 · eufy Security Community Doorbell not recording events. Click here for more details. It’s definitely an issue. e. Some incidents will still randomly record and get triggered but it’s like 1 in 5. If you set it to History event, then it will show you the saved clip. If your Eufy camera is not recording events, check if the battery is charged or if the Event recording feature is disabled. Is there a way to have my E340 doorbell detect, recognize, and record How to Fix Eufy Camera Not Recording Events? Before you start with the fix, make sure that your Eufy camera is connected to the Eufy Security app on your phone or tablet. Jun 17, 2023 · Remove the camera from the app, reset it, and reconnect via the EufySecurity app should get it back online and recording. I only noticed this as an incident happened in the middle of the night. It had worked fine every day since I purchased it on 1 May 2021. For a month now, I receive recorded events and notifications throughout the day, then none at night. Tap on that and tap through to the next screen, you should see details such as ‘home nickname’ and ‘address’. Jan 7, 2022 · Tips & Tricks. (My Devices > “”. Installed a wired doorbell a few days ago. Just installed with latest firmware Any Icon > Gear Icon > Camera Settings > Motion Detection) 3. Adjust the Recording Settings. Step two is to make sure you have the “ Camera On ” button enabled in your Eufy App’s settings on your phone. It will randomly record an event; for example if I walk passed the camera 50 times it might record one event. 7 and Homebase 2 on firmware 2. After connecting to HB3 both of them are missing the pre-recorded event and Apr 22, 2021 · Hi Does anyone know why my brand new eufy 2k wireless doorbell (paired with a Homebase 2) only captures about 60-70% of motion events? I’ve tried expanding the motion field zone, I’ve turned off battery optimisation (on my phone), restarting my phone and doorbell, logging in & out again, re-pairing the doorbell, moving my router closer. I can connect with the camera and see what the camera sees. It may stop recording and you will not be able to see any clips or episodes of detected activity because: 1. It’s always been highest sensitivity, no zones set, no changes to home/away, etc, always recorded everything. latrondahenley January 13, 2022, 11:43pm 34. To restore camera settings from the eufySecurity mobile app: 1. Testing the motion detection, works 100%, live feed no problem etc. Jan 12, 2022 · eufy Security Community Doorbell not recording events. Been onto eufy help, been through all the recommend steps including factory reset. I have also formatted the ssd card and also power cycled the camera No. Same problem here. Select Force Stop > and tap ok to confirm it. Need more info… what are they missing? I just had 2 vehicles drive past 3 cameras an hour apart and none of them picked up anything. selina_barnes December 31, 2021, 12:16am 20. Dec 19, 2021 · Eufy Security Collective Doorbell not recording events. Motion Detection works by combining motion sensors, software image motion comparisons, and the AI engine. They focus on event-based recording, which is triggered by motion and saved to their cloud-based storage. It only stopped working on Jan 8th though. eufyCam 2. 9 all have been checked they are on the latest version. Note: Under Customize Recording setting, please also disable the “End clip early if motion stops” function, then the camera will not stop recording as soon as motion stops. Turn up the Motion Detection sensitivity to extend the detection range, so that events can be detected earlier. 1 Like. But now one of the camera is not recording video and sending push notifications after motion is detected. When it comes up, select "Eufy Security. 2. If you are still experiencing issues with your eufy Indoor Cam failing to record events Jul 26, 2023 · 10. The doorbell did not appear to be recording at all. Reset your Eufy Doorbell. Any thoughts? Jun 13, 2020 · eufyCam-2C. Hi Does anyone know why my brand new eufy 2k wireless doorbell (paired with a Homebase 2) only captures about 60-70% of motion Nov 17, 2023 · Since this Nov 3 (2023) A couple days ago I noticed that no notification no event is recorde… Since connecting my floodlight cameras to Homebase 3 they stopped recording. Last night someone was at the Jan 4, 2022 · eufy Security Community Doorbell not recording events. Sometimes the upgrades may ruin it. This means I’m not seeing what led up to the event and I’m missing a good chunk of the event itself. My system and all cameras are set to trigger/record 24/7. The recordings are under the events icon on the main screen at the bottom but the corresponding event in the individual camera using the playback option for the SD card that would normally be identified as a yellow line in the timeline are not showing up. Moreover, if this doesn’t fix the issue, you need an SD card replacement. Make sure the camera is not installed behind glass or windows: Will the motion detection on eufySecurity video devices work behind glass or windows? If the above instructions cannot solve your issue, please contact eufy customer support for further assistance. By default, EUFY devices are set to record clips up to 5–30 seconds in length. I tried all the troubleshooting, motion detection enabled all on 4 cameras, but it still doesnt work. 5h subsystem 1. Wipe the sensor with a clean, soft cloth that does not scratch glass and plastic surfaces. This started couple hours ago. Thing is, sometimes it records the event of people ringing. Steps in App: Devices Tab> HomeBase Name/Wi-Fi chime/Wi-Fi bridge > Settings > Storage > Clear Storage. 5. Dec 31, 2021 · dhayden77 January 13, 2022, 10:33pm 33. I can see the red indicator light turn on indicating that the camera should be recording. Jul 8, 2023 · There are different reasons why your Eufy camera is not recording events. 8. I have gone through my settings and nothing seems out of place. Not acceptable for a “security” product if it 100% relies on the internet to view recorded events. Under security / automation /create automation. allengeorgia3 April 25, 2021, 9:25am 1. I’m getting exactly the same issue. Increase the speed when the Wall Light Cam turns on its light. Aug 29, 2023 · The Eufy video doorbell is a popular smart doorbell camera loved for its sharp 2K video, no monthly fees, and easy installation. All other devices that were already connected to Homebase 3 are still working correctly. Try this: Go to the ‘events’ tab, at the top of the page there should be a down arrow that will likely be next to the name of your home. Also, if your Eufy camera is in Disarmed mode, it will not detect or record any motion. Kat2301 December 18, 2021, 10:01pm 2. Mar 9, 2023 · Eufy camera not recording can occurs due to problem with your internet connection, power outage, etc. MARS20 June 13, 2020, 5:09pm 1. Feb 6, 2022 · Hold shift and click from start date to end date. It even shows the light in the Home App that it's recording, but nothing is. To reset your Eufy Doorbell, simply press and hold the reset button located on the back of the device until the LED light starts flashing rapidly. The memory card is less than 7% used. 4. Video-Doorbell. You’ll see a list of events from the current day and a summary with the numbers of events and timelines for each day. It works a charm for the other 30-40%, but that Nov 19, 2023 · eufy Security Community Eufy homebase 3 is not recording events not sending notifications. Is just installed the doorbell and Home base and Aug 24, 2023 · While Ring cameras are well-known for their motion-activated, cloud-based recording, they do not offer 24/7 continuous recording. II_Dixon May 14, 2020, 6:11am 1. However, one of the top complaints from Eufy owners is issues with their doorbell suddenly not recording events. We would like to show you a description here but the site won’t allow us. Nest. Oct 19, 2023 · Ensure that the camera is properly connected to the Wi-Fi network and that the signal strength is strong. 2 days ago, my base station on my eufy cameras just stopped saving the recordings. Next, click “ Check for firmware update. Set Up Notifications. For the last 2 weeks or so, no event marked on playback just a continuous blue. Sep 6, 2020 · My problem seems to have gone away with the latest firmware update 2. I’ll have a look at which domains the doorbell is accessing and whitelist those. doo202 February 21, 2023, 1:33pm 10. Camera’s working mode has been configured to record videos: eufySecurity app > Security tab > Home/Away mode > the Record Video checkbox has been selected. If your eufySecurity cameras don’t detect motion, please follow the instructions listed below to troubleshoot the issue: 1. deeznutz February 21, 2020, 8:00am #1. Solution: Go to the Security tab and make sure it’s NOT set to Disarmed. Sep 24, 2021 · 2) Open iOS Settings and in the main menu and enter "Eufy" into the search bar at the top (newbies, you need to pull down in Settings to show the search bar). If its set to Live View, the event won’t get recorded and saved unless you do it manually. PRD_Home November 20, 2023, 2:05am 1. Dec 18, 2021 · ian1719 December 24, 2021, 5:52pm 11. 1. May 26, 2022 · Try Disarming the device (from the Security page in the Eufy app), then close the app. My system is comprised of a Homebase 3, 4 Indoor Cam S350, 1 Floodlight Cam S330, 4 eufyCam 2 Pros, and 1 Doorbell T8213. But list of newly triggered events are not appear into the application event’s list. If you reverse onto the driveway and the front is facing away from the camera, chances of getting detected is lower. Then, from the app info section, tap on Storage and cache. saving battery charge. Just spoke with eufy support. In order to save video recordings, eufy Indoor Cam Mini will need to have one of the following storage methods activated. choeffer. For products perform alone with local storage. Make sure you have your camera on. Mar 11, 2024 · When in a mode with the “light alarm” enabled, my Solocam S340 will detect motion and activate the light alarm. My Eufy 2K Security Floodlight Camera suddenly stopped recording on 3 July 2022. To help you figure out why the cameras or doorbells stop recording and do not record events. Your camera settings are turned off. Step 2: Format the SD card in the camera settings again. online November 19, 2023, 12:57pm 4. The recording is normally triggered by motion detection or other events that the camera or doorbell is set up to detect. Reported to Eufy who think it’s now resolved ie the recent issue but this is not the case. Problem: events were not appearing in the app after a recent update. Now, select Motion Detection and toggle the switch under Motion Detection to the ON position. I have several eufy cameras with 1 indoor cam 2k recording 24/7 facing out an upstairs window. 6. ric3899 June 1, 2022, 6:10am 10. Dec 22, 2021 · Same issue here - installed the 2k battery doorbell (but wired it) and it was working for a few days, but stopped giving notifications a few days ago. May 9, 2019 · Hoping someone can help me out or point me in the right direction. eufy. Different phone models may have varying settings, please note this step is to make sure the app does not go into sleep mode on your phone. Basically same - wired 2k doorbell model T8200 not recording motion during the day. The recording issue is both a software and a bit of hardware issue. jpt34 December 19, 2021, 9:15am 3. You will need to access the app to check and change some settings. Got the same I have done everything according to Apple and Anker to get HomeKit secure video to work, and its just not working. Please launch the eufy Security app > Wall Light Cam Settings > Light Settings > Motion-Activated Light > Light-On mode > select “Fast” under From your phone’s home screen, locate the eufy security app. kev3018 December 21, 2021, 7:10pm 5. The recordings stored on HomeBase (for eufyCam 2K Series) or microSD card (for Indoor Cam 2K Series) can only access via eufySecurity App. cj at nt cn ld iu gg sd ee mj